I Was Shocked And Embarrassed When I Found Out That Contractors Were America’s #1 Most Complained About Industry!

So you’re thinking about a major home improvement project? Congratulations!

When done properly, a roofing project will make your home more enjoyable now and increase its value over time. Unfortunately, we’ve all heard the horror stories about home improvement gone bad–unfinished projects, shoddy workmanship, longer-than-expected project durations, final bills that come in higher than the quote, and more. I was shocked and embarrassed to find out that, according to Better Business Bureau statistics, contractors are the #1 most complained about industry, even ahead of auto repair.

We’ve always done a good job and treated our customers right. And we’ve been able to build a nice business because of it. But I’ve noticed over the years that some consumers will choose less-than-reputable companies to do jobs for them–usually because they are quoted less money and don’t really know how to evaluate the competition. Don’t get me wrong–I’m all for good, honest competition. But it pains me to see good folks risk their hard earned money with contractors who have no track record… or worse, a bad (but hidden) track record.

So, here are some of the things that set Crandall Roofing apart from many other contractors you’ll meet.

Stability
You need to make sure that any contractor you do business with has proven themselves in the past, and will be there if you need them in the future. Don’t just ASK the contractor if they are stable, look for tangible proof of longevity and financial stability. Our standard $2,000,000 insurance coverage, workmans comp, and a list of over 3900 satisfied customers is a testament to our stability.

Reputation
One way to judge a home improvement company is to find out what others who deal with them have to say. A good reputation isn’t built overnight–it is earned through years of rendering good service, treating people right, doing what you say you’ll do, going the extra mile, and respecting customers. Crandall Roofing has used little paid advertising in it’s years and owes the vast bulk of our contracts to WORD OF MOUTH.

Professionalism
A good home improvement company doesn’t just do good work. They also understand that when dealing with customers, it’s often times the little things that make a big difference. You should find a contractor that shows you respect by the way they treat you, the way they look, the way they treat your property, and how they pay attention to details. We are professional at what we do, and that strenght is an ongoing trait we take great pride in.

Workmanship
Ultimately, any contractor has to be competent to do the job right the first time. Competence comes as a result of training, experience, and good old fashioned hard work. We stand by our work on every job, every time.